Actively shaping
the
future

Your challenges with us:

You are responsible for the personnel and operational management of our NOC, which currently has five employees and two trainees and carries out the tasks of network operation and network monitoring as well as fault analysis and elimination. As a competent contact person, you will take over the coordination of 1st and 2nd level support, further develop our technical customer service and manage the handling of customer projects. Due to your reliable, accurate and quality-oriented way of working you will also take over the further development of operational processes between NOC, sales and software development.

Your profile

• Experience in network operations and leadership activities would be beneficial, but can also be acquired during a longer training period
• Extensive knowledge in the field of network technology as well as knowledge in the field of satellite communication is beneficial but not mandatory
• Analytical, solution-oriented and accurate way of thinking and working
• Good knowledge of German and English, both written and spoken
• High degree of customer orientation, initiative and personal responsibility
• Great interest and pleasure in organizational responsibility and maintaining an open dialogue with colleagues, customers and service providers
• A passed trainer aptitude test is desirable but can also be acquired within the scope of the job

Your challenges with us:

• Within the operations team, you will support customers in using our communication services and transmission technology securely
• You will learn to configure our satellite transmission technology and set up and monitor it for new customers
• You support customers via remote diagnostics in troubleshooting should a problem occur on site
• As experience progresses, you can design new customer systems and support the sales department with technical questions regarding customer inquiries
• If necessary, you go to our customers on site to maintain the systems or put them into operation
• In order to carry out 24/7 support for our international customers, you will take on tasks in the on-call service

Your profile:

• Completed training in a technical profession, preferably in the IT or e-environment
• Experience in technical customer support
• Knowledge of the IT environment, preferably with a focus on network and communication
• Analytical, solution-oriented and accurate way of thinking and working
• Preferably knowledge of satellite communications
• Good ability to work in a team and a high degree of customer orientation quality
• Quality awareness
• Very good German and English skills, spoken and written

Your challenges with us:
Within the IT/Software department, you will ensure secure and smooth IT operations. This includes the configuration, support and documentation of our IT infrastructure (hypervisor and storage systems, network, databases, backup and various other Linux and Windows-based systems). You support the provision of new, innovative communication services for our customers.

Your profile:

• Completed studies with a focus on IT or comparable education
• Experience in the field of IT system administration
• Extensive experience with Linux servers and Windows client systems
• Sound knowledge in the administration of server and network hardware
• Experience with virtualization platforms
• Knowledge in the administration of server services (web server, e-mail, DNS)
• Proactive and goal-oriented way of working
• Flexibility and openness to new tasks
• Analytical, solution-oriented and accurate way of thinking and working
• Good ability to work in a team and a high degree of customer orientation quality
• Quality awareness
• good knowledge of German and English